FAQ
What is StayToday?
StayToday is an online offering of exclusive deals to the best destinations Namibia has to offer. We specialise in discounted, last-minute bookings whilst also providing limited-time-only accommodation packages.
Who is StayToday?
With a vision to make Namibian destinations more accessible and affordable to everyone, we put our familiarity with this vast country we call home and our intrigue with the possibilities that the internet offers for business to use to achieve just that. The result is that we find ourselves in an entrepreneurial duo of e-commerce Namibian enthusiasts.
Together with Venture Publications, a pioneer in the promotion of Namibia locally and abroad for the last 20 years, we're a formidable team set to change the way Namibians experience their beautiful country.
What are "Short Stays"?
At 10:00 daily, we release significant discounts at selected destinations. These offers are for the same day or for the following day and can be booked for a maximum of 6 nights. All deals close at 7pm each day. For more information regarding short stays, please refer to the "Short Stays" section below.
What are "Featured Stays"?
Featured stays are accommodation packages available for a limited period of time. Once bought, you can use your package anytime during the period for which it is valid of between 1 and 12 months. For more information regarding featured stays please refer to the "Featured Stays" section below.
What type of establishments can I expect to find?
Our destinations are the leading lodges, hotels, guesthouses, and campsites across the country. We know that you don't have time to search through hundreds of establishments to find the perfect one, so we have taken the liberty of doing this for you. Rest assured that every establishment booked via StayToday lives up to your high expectations.
Do I have to be a member to make a booking on StayToday?
Yes, the prices we offer on our website are not available to the general public and you have to be a member to gain exclusive access to these amazing deals. There is no reason not to sign up; membership is free! Sign up here.
Is it safe to book online?
Security is one of our top priorities. We work closely with Nedbank Namibia, our merchant account provider, and Paygate, our payment gateway to ensure secure transactions and site safety at all times for your peace of mind.
We also use the latest SSL (Secure Socket Layer) technology to encrypt your card details, ensuring your online booking process is 100% secure. Please refer to Secure Transactions to learn which steps to take to further increase the safety of your online transaction with us.
Can I book by telephone?
Yes please, we would love to hear form you! Our friendly staff can guide you through the process of making a booking if you don't feel secure making an online booking on your own.
Are there any charges for making a booking?
No, we will never charge any booking fees. The amount displayed on the website is all you need to pay.
Who receives my money?
Your money is deposited into the StayToday account and we are responsible for paying it over to the establishment.
Where are your offices located?
4 Herzinger Crescent, Klein Windhoek
PO Box 21593, Windhoek, Namibia
Can I come visit you?
Please do! We love meeting our customers. Coffee is on the house.
Why book with us?
We offer the most extensive luxury accommodation in Namibia that is available to be booked in real time and at seriously discounted prices. We are your gateway to exploration without breaking the bank. Fact: there is no easier, safer, more convenient way to make bookings.
Our last minute short stays come with a best-price money-back guarantee. If you find the same room cheaper on another website we will refund you the difference.
Our featured stays are handpicked to ensure the most unforgettable experiences at unbelievable prices. You will NOT find these deals anywhere else!
Short Stays
Why can I only book for today and tomorrow?
To ensure the best price! Our establishment partners provide us with all their last-minute vacant rooms at significantly reduced prices to ensure they fill their empty rooms! They won't be able to sell these rooms via any other distribution channel so with StayToday it pays to wait! Patience is a virtue!
When can I book short stays?
Short stays are released every day at 10:00, and you can make bookings for today and tomorrow until 7pm each day.
Will there be establishments available everyday?
That depends on our hotel partners' room availability. We sign up new exciting establishments every week so you can expect to see the number of rooms and establishments available for booking to increase all the time.
Do your short stays come with a best price guarantee?
Of course it does! If you find the same room cheaper on another website we will refund the difference.
What type of discounts can I expect to find?
All our last minute rooms are available at discounted prices and the discounts range from 30% to 70%.
Why can I only book for a maximum of 6 nights? Can I not stay longer?
Our website can only guarantee our amazing prices for a maximum stay of up to 6 nights. However, should you wish to stay longer at the same price, we encourage you to negotiate directly with the establishment.
Can I pay via EFT (Electronic Funds Transfer)?
Yes, but only for our Featured Stay deals. Due to the last-minute nature of short stays, we only accept credit card payments for these bookings.
What type of credit cards do you accept?
We accept all VISA and MasterCards as well as AMEX.
How long does it take to make a booking?
Our current record for the fastest booking is 58 seconds! Let us know if you can beat it!
Generally bookings take less than 2 minutes to complete, and confirmations are instant for all your short stay bookings.
I did not receive my email confirmation, what should I do?
No problem! Just give us a call at (061) 420 509 and we will ensure that you receive confirmation in time for your stay.
Can I cancel my booking?
Unfortunately, you cannot. Shorts stays are bookings for stays within 48 hours at special discounted prices so our establishments do not accept cancellations.
I have booked my room. Now what?
You will receive confirmation via email with details of your booking. All you need to do is show this upon arrival. The establishment will already be aware of your booking.
Do you immediately charge my credit card?
Yes, the full amount as indicated on your check-out page will be deducted from your statement and paid over to the establishments.
Featured Stays
When can I expect to see a Featured Stay on your website?
We are constantly negotiating with our establishments to bring you amazing deals. There may not be a featured stay every week but you can certainly expect to see them more regularly in the near future.
For how long will the featured stays be bookable?
All our featured stays are available for online booking for a period of up to 14 days.
When can I redeem my featured stay once bought?
That depends on the terms and conditions set by the establishment running the featured stay. You can generally redeem featured stays 1-6 months after the deal is closed.
Remember, all deals are subject to availability; the sooner you confirm your preferred dates with the establishments the better your chance of securing them.
I have booked my featured stay, now what?
You will receive a confirmation email with the details of your stay within 24 hours. All you need to do is to decide when you will redeem your stay and to contact the establishment to confirm your booking.
Please remember to print out your email confirmation to confirm your booking once you arrive at the establishment.
Can I cancel my featured stay once bought?
Yes, all featured stays can be cancelled up to 2 weeks after making the booking for a full refund. No questions asked.
What if I can't travel during the period for which the featured stay is valid?
All featured stays that have not been redeemed will be converted into a credit against the respective establishment for an amount equal to the total amount of the featured stay, provided that you informed StayToday at least 2 weeks prior to the expiration date of the featured stay. These credits can then been used for a period of 3 months after the expiration date of the deal against any costs incurred at the respective establishment. Please note that we will charge you an administration fee of 7.5% of the total value of the featured stay for all featured stays that are converted into credits.
I bought my featured stay, but the establishment does not have any availability on the dates that I was hoping to travel?
No problem. You can cancel the featured stay up to 2 weeks after the deal has closed online.
How many packages can I buy?
It depends on the deal. From time to time we may elect to limit the amount of packages, but for most deals there is no limit to the amount of packages that you can buy. Please review the deal's fine print.
Can I buy a package on behalf of someone else?
Sure, all you need to do is forward your featured stay confirmation email to the person that will redeem the stay and put StayToday and the establishment in copy of the email.
Can I pay with an EFT (Electronic Funds Transfer)?
Yes.
What type of credit cards do you accept?
We accept all VISA and MasterCards as well as AMEX.
I did not receive my email confirmation, what should I do?
No problem! Just give us a call at +264 61 289 1600 or email us at info@StayToday.com.na and we will ensure that you receive your confirmation email.
Do you immediately charge my credit card?
Yes, the full amount as indicated on your check-out page will be deducted from your statement and paid over to the establishments.
MISCELLANEOUS
What happens if I made an incorrect booking?
We will refund your card or arrange for a bank transfer. A 7.5% Admin Charge applies.
Still have questions?
Send us an email at contact@StayToday.com.na or call us at +264-61-420-509.